Returns

Returns

What is your return policy?

Unused product in re-sellable condition is fully refundable. Please contact us at questions@jamcosmetics.net to receive authorization for your return. Once we have received the product you are wanting to return, and have inspected it to ensure it's condition, you will then receive your full refund. Please note - return shipping is the responsibility of the customer, and shipping costs are non-refundable.

How do I change quantities or cancel an item in my order?

Contact customer service at questions@jamcosmetics.net and advise immediately. We may be able to accommodate a change if your order has not already been shipped out. 

How do I return my product?

Contact customer service at questions@jamcosmetics.net to arrange a return. Return shipping costs are the responsibility of the customer.

I received the wrong product and need to return it. What do I do?

Please contact customer service at questions@jamcosmetics.net, and we will provide you with a return shipping label free of charge.